How Amazon’s 1-Click Changed The E-Com Game
Did Amazon's '1-Click' create a revolution? When Amazon came into business over 20 years ago , no one could have predicted that we were dealing with a $900B+ company in the making.Continue reading
Posts Tagged → customer-journey
Let’s Talk Customer Experience (CX).
Customer experience (CX) is the mental, emotional or physical state of a customer as a result of some interaction with a business or brand.Continue reading
When Omnichannel Breaks Down
Omni-channel anticipates that customers may interact with one or several channels before completing their purchase as they progress in their buying journey. The transition in between channels must be fluid for the customer.Continue reading